TERMS & CONDITIONS:
All payments are due upon receipt unless otherwise specified. A service charge of 1-1/2% per month will be assessed on all unpaid orders over 30 days.
We accept Visa, MasterCard, Discover, PayPal, cash, personal and company checks. Personal and company checks may be held for 5 business days prior to delivery of the product. Credit Card policy is as follows: Valid ID required, actual card must be available for verification, CVV code and zip code required, and person on the card must sign for the charge. NO EXCEPTIONS. Phoned in payments on credit cards will be accepted only if we have a signature on file and the customer has had previous orders. No credit cards taken over the phone on initial orders, NO EXCEPTIONS. Credit cards taken over the phone are only accepted at the discretion of Moonlight Signworks.
DEPOSIT:
All orders over $100.00 are subject to a 50% deposit prior to any work being done.
Deposits are non-refundable if work has begun and/or materials have already been purchased.
Art and proof charges are payable in full with deposit and are not refundable for any reason.
Remaining balance is due upon receipt of order.
ARTWORK:
Art proofs are provided to the customer to ensure that placement, graphics, spelling etc, are all correct prior to production. A SIGNED art proof is required before any production can begin on an order. By signing the art proof, you are agreeing that all art, type, and placement are satisfactory. Colors in the art proof are reproduced as close as possible to the actual specification colors. Colors may vary slightly due to printer and monitor variances beyond our control. Any corrections made after production has begun may result in additional charges.
Artwork charges vary depending on complexity, colors, and application. Artwork charges are due in full along with any applicable deposit prior to the order being started. Artwork and proof charges are non-refundable. If the customer decides to cancel the order, the art and proof charges are still due. Artwork is charged on an estimated hourly rate. Excessive modifications, changes, or proof requests by the customer may result in additional fees.
The drawing and artwork rendering remain the property of Moonlight Signworks and any reproduction of the drawing or rendering is reserved by Moonlight Signworks.
RETURN POLICY:
We strive to make sure our customers get exactly what they are expecting and are satisfied with the product they received. If Moonlight Signworks has made a mistake or an item is defective, please call 817-988-8181.
Moonlight Signworks must be informed in writing (or email) about any defects, shortages, or exceptions within 5 days of the receipt of the order or the order is considered complete. Any orders not received by expected date must be reported to Moonlight Signworks in writing (or email) within 5 days for investigation. No returns without prior approval.
Custom orders are not returnable. Custom orders include any item that has any of the following criteria: Includes (but not exclusive to) a company name, phone, email, address, special event, dates, names, custom graphics, team logo, or business logo.
Returns due to defect or damage in the product must be returned within 30 days of invoice. Product will be repaired or replaced as soon as possible. Moonlight Signworks reserves the right to not repair or replace a product if it is determined by us that the product is defective/damaged because of customer misuse or abuse.
All approved returns must be accompanied by a copy of the invoice and are subject to a restocking charge. A minimum 5% restock charge will apply to all returns. This minimum restock fee covers administrative costs and credit card costs that are not refundable by credit card processors.
CANCELLATION POLICY:
All product order cancellations must be approved by Moonlight Signworks. Moonlight Signworks must be notified in writing of cancellation. Cancelled orders are subject to restocking fees. Deposits are non-refundable if work has begun and/or materials have already been purchased.
Artwork and proof charges already incurred cannot be refunded or cancelled. Emails, art changes by the customer, and/or proofs sent back to the customer will serve as proof of the customer’s intent to place an order if the order is cancelled prior to any production. Charges for artwork and proofs will be invoiced to the customer. Charges will be incurred up until the time of cancellation. Charges are based on an hourly charge for work completed.
The drawing and artwork rendering remain the property of Moonlight Signworks and any reproduction of the drawing or rendering is reserved exclusively by Moonlight Signworks.
BY ACCESSING THE MOONLIGHTSIGNWORKS.COM OR PANTHERCITYTEES.COM WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS SET FORTH IN THIS DOCUMENT. IN ADDITION, THIS IS POSTED ON THE WEBSITE AND YOU ARE ENCOURAGED TO REVIEW THIS POLICY REGULARLY UPON EACH VISIT TO THE WEBSITE. WE RESERVE THE RIGHT TO MAKE CHANGES OR UPDATES TO THIS POLICY AT ANY TIME WITHOUT PRIOR NOTIFICATION SPECIFICALLY TO YOU.
A COPY OF THIS POLICY AND TERMS & CONDITIONS ARE AVAILABLE UPON REQUEST.
